Contact Holy Rummy

Reach us

Need help with your Holy Rummy account, a game query, or a payment issue? Our dedicated support team handles everything, from account verification and KYC delays to deposits made via PhonePe, GPay, or BHIM, and withdrawal discrepancies. We're here to help quickly and efficiently.

Contact us

• Email: [email protected], best for account issues, failed transactions, KYC queries, and detailed written complaints.
• In-app chat: Open Holy Rummy, tap Help, and connect with our team directly inside the app.
• ⏱ Typical email response: within 24 hours during live-agent hours.

Office hours

Our automated in-app chat is available 24 hours a day, 7 days a week: perfect for checking game rules, understanding points calculations, or tracking a pending withdrawal status without waiting. Live human agents are available Monday to Sunday, 9:00 AM to 9:00 PM IST. They handle complex matters such as failed PhonePe or GPay deposits, BHIM transfer reversals, account suspensions, and tournament dispute escalations. Emails received outside agent hours are queued and reviewed at the start of the next shift, typically within a few hours of the 9:00 AM IST opening time.

Online-only support

Holy Rummy is a fully digital platform built for Indian players, no physical office, walk-in centre, or postal address exists, and there is no location to visit in person. All support is delivered exclusively online through two channels:

1. Email: [email protected]. Attach screenshots of any failed PhonePe, GPay, or BHIM transactions to help us resolve your issue faster.
2. In-app chat: Open the Holy Rummy app, tap the Help icon, choose your issue category (game, payment, or account), and start chatting right away.

This digital-first model means no branch visits, no call-centre queues, and no hold music. Your full chat history is saved inside the app, making it easy to follow up or escalate if needed.